Frequently Asked Questions
Everything about our services, our process and our products, with clear, quick answers.
How it works
How does the online quote work?
You give us the building's address and a short description of the situation. We use Google Maps and Street View to look at the building, check access and estimate the linear footage of gutters. You then get an exact quote, with no one coming over. Once you accept it, we book your appointment directly.
Does someone need to come to my home for the quote?
No. The quote process is 100% online: no visit is needed to get your price.
How soon can you do the work?
Work is usually scheduled within 1 to 2 weeks. If a crew is already in your area with room in its day, we can sometimes come sooner. The exact timing is confirmed with your quote. Fall is our busiest season, so book early.
How long does the service take?
It depends on the size of the building and the condition of the gutters. We give you an estimated duration with the quote.
Which areas do you serve?
The Laurentians, Lanaudière, Laval and the Outaouais. See all service areas.
Are you available outside regular hours?
Online customer service is available 24/7 (online). Work is done Monday to Friday, from 7 a.m. to 4 p.m.
Our services
What's included in the complete maintenance?
Blowing off the roof when needed, cleaning the inside of the gutters by hand, clearing the downspouts and picking up debris on the ground. Included at no charge: adjusting the fasteners, redoing up to 2 sealant joints, adding up to 10 screwed-in hangers, and a visual inspection of the gutters and roof*. You get before/after photos and a detailed report with your invoice.
* Roof inspection only when the pitch is 7/12 or less, for the technician's safety.
* Roof inspection only when the pitch is 7/12 or less, for the technician's safety.
Can I get the complete maintenance for just one section?
Yes. There's a partial version for one specific section of the building, handy when only one area needs attention.
Is cleaning the outside of the gutters included?
No, it's an add-on service. We apply Fantastik and scrub the gutters and fascia by hand: up to 90% effective on algae, black streaks and oxidation. Soffits are not included.
Can you add or modify downspouts?
Yes: straightening a sagging gutter, adjusting the slope, adding, modifying or replacing downspouts, adding extensions, and modifying a downspout for a rain barrel.
What if a downspout is broken?
We spot it during the inspection and show it to you in a photo in the report, with our recommendations. The repair can be done as an add-on service.
Will I get a report after the work?
Yes, always: before/after photos and a report of the problems we found, the work we did and our recommendations (downspouts, gutter guards, extensions, etc.).
When's the best time to have my gutters cleaned?
With trees nearby and no gutter guards: in spring, after the maple seeds fall, and in fall, once all the leaves are down.
With gutter guards or few trees: any time.
Urgently: as soon as there's overflowing, a blockage or water damage.
With gutter guards or few trees: any time.
Urgently: as soon as there's overflowing, a blockage or water damage.
How often should gutters be cleaned?
Without gutter guards: once or twice a year. With Alu-Rex gutter guards: once every 2 to 3 years. Few or no trees: depending on the condition of the gutters.
Do you work on commercial and institutional buildings?
Yes: houses, condos, multi-unit buildings, businesses, institutions (schools, daycares…), industrial and farm buildings.
Do you install or replace gutters?
No. Gouttière Propre specializes in maintaining, repairing and modifying existing gutters, and in installing gutter guards and downspout extensions.
Gutter guards and extensions
Which gutter guards do you install?
Alu-Rex only, made in Canada: the Gutter Clean System® (from $7.50/lin. ft, 25 years warranty) and the Gutter Clean Pro® (from $9.60/lin. ft, lifetime warranty). They take you from cleaning twice a year to once every 2 to 3 years.
What's the difference between the Gutter Clean System and the Gutter Clean Pro?
The Gutter Clean System® does a good job against leaves and small branches. It's ideal near deciduous trees. The Gutter Clean Pro® has a double micro-filter layer and a lifetime warranty, even under conifers. It's the only one we recommend if you have pines, firs or spruces near your gutters.
What is a downspout extension, and why would I need one?
It's an extension at the bottom of the downspout that carries water away from the foundation. Many municipalities require roof water to be released a certain distance from the building. Compare the types of extensions and check your town's bylaws.
What is the TurnSpout?
A patented extension made in Canada: 360° rotation, 25° tilt, 5-minute installation, high-density plastic tested from -40 °C to +80 °C, with UV protection. It fits 2⅝ in., 2×3 in. and 3×3 in. downspouts.
Getting ready for the visit
Do I need to be home during the work?
No. We just need access around the building and a working outdoor faucet.
How do I get ready for the technician's visit?
- Give access to the whole perimeter (gate, fence, driveway).
- Make sure an outdoor faucet works.
- Move anything sitting under the gutters (patio furniture, planters).
- Park vehicles at least 15 feet from the building.
- Close all windows.
- Keep pets inside.
- Leave a parking spot for the technician.
Why move my vehicles and close the windows?
Cleaning and rinsing can throw water and debris. Fifteen feet of distance protects vehicles and valuables, and closed windows keep the inside dry.
Is it dangerous to walk near the building during the work?
If you're home, always let us know before walking under the gutters: debris, tools or water can fall without warning.
How does the online quote work?
You give us the building's address and a short description of the situation. We use Google Maps and Street View to look at the building, check access and estimate the linear footage of gutters. You then get an exact quote, with no one coming over. Once you accept it, we book your appointment directly.
Does someone need to come to my home for the quote?
No. The quote process is 100% online: no visit is needed to get your price.
How soon can you do the work?
Work is usually scheduled within 1 to 2 weeks. If a crew is already in your area with room in its day, we can sometimes come sooner. The exact timing is confirmed with your quote. Fall is our busiest season, so book early.
How long does the service take?
It depends on the size of the building and the condition of the gutters. We give you an estimated duration with the quote.
Which areas do you serve?
The Laurentians, Lanaudière, Laval and the Outaouais. See all service areas.
Are you available outside regular hours?
Online customer service is available 24/7 (online). Work is done Monday to Friday, from 7 a.m. to 4 p.m.
What's included in the complete maintenance?
Blowing off the roof when needed, cleaning the inside of the gutters by hand, clearing the downspouts and picking up debris on the ground. Included at no charge: adjusting the fasteners, redoing up to 2 sealant joints, adding up to 10 screwed-in hangers, and a visual inspection of the gutters and roof*. You get before/after photos and a detailed report with your invoice.
* Roof inspection only when the pitch is 7/12 or less, for the technician's safety.
* Roof inspection only when the pitch is 7/12 or less, for the technician's safety.
Can I get the complete maintenance for just one section?
Yes. There's a partial version for one specific section of the building, handy when only one area needs attention.
Is cleaning the outside of the gutters included?
No, it's an add-on service. We apply Fantastik and scrub the gutters and fascia by hand: up to 90% effective on algae, black streaks and oxidation. Soffits are not included.
Can you add or modify downspouts?
Yes: straightening a sagging gutter, adjusting the slope, adding, modifying or replacing downspouts, adding extensions, and modifying a downspout for a rain barrel.
What if a downspout is broken?
We spot it during the inspection and show it to you in a photo in the report, with our recommendations. The repair can be done as an add-on service.
Will I get a report after the work?
Yes, always: before/after photos and a report of the problems we found, the work we did and our recommendations (downspouts, gutter guards, extensions, etc.).
When's the best time to have my gutters cleaned?
With trees nearby and no gutter guards: in spring, after the maple seeds fall, and in fall, once all the leaves are down.
With gutter guards or few trees: any time.
Urgently: as soon as there's overflowing, a blockage or water damage.
With gutter guards or few trees: any time.
Urgently: as soon as there's overflowing, a blockage or water damage.
How often should gutters be cleaned?
Without gutter guards: once or twice a year. With Alu-Rex gutter guards: once every 2 to 3 years. Few or no trees: depending on the condition of the gutters.
Do you work on commercial and institutional buildings?
Yes: houses, condos, multi-unit buildings, businesses, institutions (schools, daycares…), industrial and farm buildings.
Do you install or replace gutters?
No. Gouttière Propre specializes in maintaining, repairing and modifying existing gutters, and in installing gutter guards and downspout extensions.
Which gutter guards do you install?
Alu-Rex only, made in Canada: the Gutter Clean System® (from $7.50/lin. ft, 25 years warranty) and the Gutter Clean Pro® (from $9.60/lin. ft, lifetime warranty). They take you from cleaning twice a year to once every 2 to 3 years.
What's the difference between the Gutter Clean System and the Gutter Clean Pro?
The Gutter Clean System® does a good job against leaves and small branches. It's ideal near deciduous trees. The Gutter Clean Pro® has a double micro-filter layer and a lifetime warranty, even under conifers. It's the only one we recommend if you have pines, firs or spruces near your gutters.
What is a downspout extension, and why would I need one?
It's an extension at the bottom of the downspout that carries water away from the foundation. Many municipalities require roof water to be released a certain distance from the building. Compare the types of extensions and check your town's bylaws.
What is the TurnSpout?
A patented extension made in Canada: 360° rotation, 25° tilt, 5-minute installation, high-density plastic tested from -40 °C to +80 °C, with UV protection. It fits 2⅝ in., 2×3 in. and 3×3 in. downspouts.
Do I need to be home during the work?
No. We just need access around the building and a working outdoor faucet.
How do I get ready for the technician's visit?
- Give access to the whole perimeter (gate, fence, driveway).
- Make sure an outdoor faucet works.
- Move anything sitting under the gutters (patio furniture, planters).
- Park vehicles at least 15 feet from the building.
- Close all windows.
- Keep pets inside.
- Leave a parking spot for the technician.
Why move my vehicles and close the windows?
Cleaning and rinsing can throw water and debris. Fifteen feet of distance protects vehicles and valuables, and closed windows keep the inside dry.
Is it dangerous to walk near the building during the work?
If you're home, always let us know before walking under the gutters: debris, tools or water can fall without warning.
Still have questions?
Our online customer service answers 24/7. And the quote takes less than 5 minutes.
